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Return/Exchange Policy
EXCHANGE POLICY
Please make sure thay you measure your pup accurately. Paris Paw always guarantess your satisfaction. We only issue exchanges or store credit if your item does not fit properly. We always check our items before leaving Paris Paw to make sure that it works properly and is not damaged in any way. There will be a $5.00 restock fee for each item exchanged or store credit. If the item does not fit you can exchange only once. your request must be sent via email within (2) business days of receipt of your item. It must be mailed out in its original unused condition and must include your exchange form sent to you with your package with in (2) business days from the date Paris Paw issued you a conformtion email of receipt for MERCHANDISE EXCHANGE OR STORE CREDIT ONLY. You can only exchange for the same item in a different size. Store credit is valid for (60) days and does not include shipping. Your new order will not be processed until we receive the returned merchandise, this is to make sure the item has not been damaged, lost in the mail etc. and your restock fee. If you are exchanging for a different size we will send you a money request invoice through paypal to pay the $5.00 fee. If you are receiving a store credit we will deduct the $5.00 fee. Some instances you will be exchanging your items directly through the vendor. The following procedures will take place.
1. The customer would ship the item to the vendor (the address will be provided to you).
2. You will then provide Paris Paw with your credit card information so that we can place the order for the new merchandise (credit card information will be discarded once the exchanged package has been returned to the vendor and your new order has been placed).
Please note all shipping and handling costs are at the customers expense. If another size is required, please indicate the size requested on your exchange form sent to you with your package. Please return the unused product in a sturday padded box or envelope with all accompnying material (insturctions, etc.). We suggest that you insure your return package and ask for a tracking number from the shipper, as we cannot be held liable for lost or stolen packages. Please email for ship to instructions indicated below:
parispaw@yahoo.com
ITEMS EXCLUDED FROM THE EXCHANGE POLICY
Custom or Hand made orders - cannot be exchanged. Please note details with in each item's description before making your final decision. This also includes personalization of any kind or anything not offered in our boutique by way of design, color, size, etc.
Carriers, beds, blankets and dens-due to health regulations, we can not accept exchanges on these items. Therefore, please note details, size weight restrictions, etc.. before making you final decision.
Specials, Sales, Clearance or Paris Paw Outlet Items-because these items have been marked "specials" they are considered non-refundable and all sales of these items are final. As always, please make note of the product(s) description before making your final decision.
Treats, foods and other perishables-due to health regulations, these items are final sale and non-returnable.
Plush Toy-because the type of breed and age plays an important role in a dog's chewing and playing habits, we can not guarantee that any plush toy that we sell will with stand your dog's level of chewing aggression. Therefore, no plush toys can be exchanged.
Used Items-If any item (that is not mentioned above and qualifys to be returned) shows signs of stains, dirt, excess per hair, stetched, washed, chewed, holes/rips, broken safety seals on any bottled or jar product, etc... we will NOT ACCEPT as an exchange. NO EXCEPTIONS!
ORDER CANCELLATION POLICY
We apologize but we Can Not accept cancellations (unless the item is no longer available from our vendor, in which case the customer would be issued a full refund if they would not like to purchase another item).
In many cases Paris Paw orders are processed immediately or routed to other offices and fullfillment centers to be processed immediately.
Thank you for shopping at Paris Paw
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